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Shipping and returns

I have already sent the order but I need to make some changes, what should I do?

Call us on +44 (0)161 490 2038 or email us on orders@geistlich.co.uk immediately specifying the web order reference made and the requested changes, you will be contacted as soon as possible for a confirmation of the change.

How can I find out the status of my order?

You can call our customer service team directly on +44 (0) 161 490 2038 or email us, quoting your order reference number on orders@geistlich.co.uk to find out the current status of your order.

What is your returns policy?

No returns accepted unless part of a valid product complaint.

When can I expect my order to be delivered?

Orders received up to 12.30pm: next working day delivery. Orders received after 12.30pm: 2 working day delivery.

(All orders are shipped via Royal Mail Special Delivery and are to be expected to be delivered before 16:00 next working day)

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