Important service update:
Due to today's Microsoft outage, our order processing, including our eShop service, has been impacted.
If you wish to place an order, please call our Customer Service team on
0161 490 2038 before 4:30pm. Thank you.
Shipping and returns
- FAQ
- Shipping and returns
I have already sent the order but I need to make some changes, what should I do?
Call us on +44 (0)161 490 2038 or email us on orders@geistlich.co.uk immediately specifying the web order reference made and the requested changes, you will be contacted as soon as possible for a confirmation of the change.
How can I find out the status of my order?
You can call our customer service team directly on +44 (0) 161 490 2038 or email us, quoting your order reference number on orders@geistlich.co.uk to find out the current status of your order.
What is your returns policy?
No returns accepted unless part of a valid product complaint.
When can I expect my order to be delivered?
Orders received up to 12.30pm: next working day delivery. Orders received after 12.30pm: 2 working day delivery.
(All orders are shipped via Royal Mail Special Delivery and are to be expected to be delivered before 16:00 next working day)
Please, mind that only logged in users can submit questions