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Who is this site for?

This e-shop is intended for all dental practices that have a valid Dental registration number from the Dental Board of Australia

I am part of a dental chain, can I buy through this site?

Dental chains, by their nature, have an order management system that may not be correctly managed through this portal due to the variety of reasons. We, therefore, advise you to contact our offices directly to find out the most suitable methods for sending orders.

I lost my username and / or password, can I recover them?

The username is the email address with which you registered, to manage the forgotten password you can still click on the appropriate recover password function.

I am already a Geistlich customer but I am not registered with your site, how should I proceed?

Contact us by email at orders@geistlich.co.uk or by phone at +44 (0)161 490 2038 for the activation procedures. 

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Shipping and returns
I have already sent the order but I need to make some changes, what should I do?

Call us on +44 (0)161 490 2038 or email us on orders@geistlich.co.uk immediately specifying the web order reference made and the requested changes, you will be contacted as soon as possible for a confirmation of the change.

How can I find out the status of my order?

You can call our customer service team directly on +44 (0) 161 490 2038 or email us, quoting your order reference number on orders@geistlich.co.uk to find out the current status of your order.

What is your returns policy?
No returns accepted unless part of a valid product complaint.
When can I expect my order to be delivered?

Orders received up to 12.30pm: next working day delivery. Orders received after 12.30pm: 2 working day delivery.

(All orders are shipped via Royal Mail Special Delivery and are to be expected to be delivered before 13:00 next working day)

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Payment
What payment methods can I use?

CARDNET available. We accept all major credit and debit card providers, excluding American Express and Diners Card. All prices ex VAT. A postage, packing and administration charge will apply to all orders under £90. All orders subject to our terms and conditions.

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